Shipping Policy

Delivery Coverage
We deliver our products to addresses within Australia only. We are unable to facilitate international orders or Click and Collect orders.


Shipping Method

All orders are shipped to the customers nominated address via Australia Post using Standard Delivery. A flat rate of $10 for shipping applies and includes Tracking. Once your order has been dispatched, you will receive a shipping confirmation email with tracking details.


Order Processing & Dispatch

We aim to dispatch all orders as quickly as possible. Please allow up to 1-2 business days for order processing before dispatch. Processing times may be affected by order volumes, public holidays, and peak trade periods.


Delivery Times & Costs

Delivery timeframes are not guaranteed. Estimated delivery times after dispatch are:

Product Type

Delivery Option

Estimated Delivery Time

Merchandise and Collectables

Australian Standard Delivery

2-8 business days

Physical HOYTS Gift Cards

Australian Express Post

1–4 business days


Please note: Delivery times vary due to delays within Australia Post’s delivery network, extreme weather, or other unforeseen events.


Important Information

Please note, HOYTS is not responsible for:

  • Delayed, stolen, or lost packages
  • Packages delivered to the wrong address by Australia Post
  • Incomplete or incorrect delivery addresses provided prior to purchase

For more information, our Shipping and Delivery FAQ can be found here.