Shipping Policy
Delivery Coverage
We deliver our products to addresses within Australia only. We are unable to facilitate international orders or Click and Collect orders.
Shipping Method
All orders are shipped to the customers nominated address via Australia Post using Standard Delivery. A flat rate of $10 for shipping applies and includes Tracking. Once your order has been dispatched, you will receive a shipping confirmation email with tracking details.
Order Processing & Dispatch
We aim to dispatch all orders as quickly as possible. Please allow up to 1-2 business days for order processing before dispatch. Processing times may be affected by order volumes, public holidays, and peak trade periods.
Delivery Times & Costs
Delivery timeframes are not guaranteed. Estimated delivery times after dispatch are:
|
Product Type |
Delivery Option |
Estimated Delivery Time |
|
Merchandise and Collectables |
Australian Standard Delivery |
2-8 business days |
|
Physical HOYTS Gift Cards |
Australian Express Post |
1–4 business days |
Please note: Delivery times vary due to delays within Australia Post’s delivery network, extreme weather, or other unforeseen events.
Important Information
Please note, HOYTS is not responsible for:
- Delayed, stolen, or lost packages
- Packages delivered to the wrong address by Australia Post
-
Incomplete or incorrect delivery addresses provided prior to purchase
For more information, our Shipping and Delivery FAQ can be found here.